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customer-service

Shipping & Delivery

Delivery inside Jordan:

Same day delivery is available within Amman and if the product is ordered before 10pm, if the shipping address is within Jordan but outside Amman you will be informed of the date and shape your product will be delivered in, usually within next day.

Substitution Policy:

If the exact flowers or container you have selected are not available our expert florists will create a beautiful bouquet with the freshest available flowers. We will only substitute items of equal or higher value.

Delivery outside Jordan:

Only few categories are available for international delivery such as Arabic Sweets category, if you are interested in those product but our system isn’t letting you deliver please contact us.

 

Privacy & Security

AmmanFlowers.com is powered by a robust platform which ensures the safety, privacy and security of your information with us. We are committed to customer security and privacy and will not use your information for any purpose unrelated to AmmanFlowers.com


Privacy Policy

This Privacy Policy governs the manner in which AmmanFlowers.com collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.AmmanFlowers.com website (“Site”). This privacy policy applies to the Site and all products and services offered by AmmanFlowers.com.

Personal identification information:

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of device and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:

AmmanFlowers.com may collect and use Users personal information for the following purposes:

To improve customer service:
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience:
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site:
We may use feedback you provide to improve our products and services.

To process payments:
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other Site feature.

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails:

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information:

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy:

AmmanFlowers.com has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

info [at] AmmanFlowers . com

This document was last updated on Dec 1, 2016

Returns & Replacements

If your item hasn’t been shipped yet when you contact us we’ll be happy to satisfy your need for replacing the item, if the item is not shipped yet and you want to return it we’ll be happy to provide you with a coupon code that you can use in your next purchase with the price amount of your previously purchased item.unfortunately if the item is shipped we wont be able to return or replace it for most items but please don’t hesitate contacting us for any matter, maybe we can help you with it.

Ordering

To order from AmmanFlowers.com all you need to do is pick your item, choose when you want it to be delivered, add any optional messages to be added on a the gift card, and then add that item to Cart, keep shopping and once your done visit your cart and proceed with the checkout by providing the detailed shipping address and pay with your preferred payment method.

Payment, Pricing & Promotional coupons 

Pay online using the easiest methods out there, such as Paypal, visa or mastercard. AmmanFlowers.com sometimes provide promotional coupons that you can use to get a discount or a free gift, you can use those in the check out step.

Viewing Orders

To be able to view your orders please login to your account and monitor their status.

Updating Account Information

Make sure you update your account with the recent information for easier shopping in the next times.